Cancellation policy

Some items in our store may be offered to you in the form of a subscription, a pre-order, or a try before you buy purchase. This cancellation policy sets out how you can change or cancel these kinds of purchases.
Subscriptions
When you buy a subscription, you receive recurring deliveries. These are based on the subscription term and the frequency you select yourself.
Your payment details are stored securely and a charge is taken for each delivery, unless you choose to pay for everything up front.
Some subscriptions renew automatically at the end of the term. If you do not want to renew a subscription, you can cancel it.
If you want to cancel or change your subscription, you can do so at any time. The order confirmation emails contain links to your orders. You can manage your subscription there.
See our return policy for more information about returns and refunds.
Pre-orders
When you buy a pre-order, you pay for a product that is out of stock or that will be available soon but has not yet been added to inventory. We may not take a payment or only take a partial payment at checkout, store your payment method, and charge the full or remaining amount at a later date.
You can cancel a partially paid pre-order that has not yet been fulfilled. Once the order has been fulfilled, you can no longer cancel it, but you can request a (partial) refund. See our return policy for more information about returns and refunds.